Suggested Responses

Overview

Reply Pro sends suggested responses for new reviews. Users can take three actions:

• Accept: Reply Pro will post the exact text of the suggestion as a public post associated to the review
• Edit: Users can edit some or all of our suggested responses
• Deny: User chooses to ignore suggestion

Setup

Suggested responses requires each business to be connected to their appropriate sources and subscribed to the suggestion service. If these two requirements are not met, there will be no suggestions to GET.

Using GET

Resource

https://ad1.replypro.io/api/public/accounts/<account_id>/companies/<company_id>/businesses/<business_id>/suggested_actions

An example of a GET request for suggested responses can be seen below.

Sample GET

https://ad1.replypro.io/api/public/accounts/<account_id>/companies/<company_id>/businesses/<business_id>/suggested_actions?action_type=R

Upon a successful request, you will receive back a 200 Response containing the following data:

Sample Return

{
  "results": [
    {
      "review": 12354,
      "id": 100,
      "action_type": "R",
      "original_content": "Thanks for the great review!"
    },
    {
      "review": 12578,
      "id": 101,
      "action_type": "R",
      "original_content": "Please visit us again soon!"
    }
  ] 
}

Using PUT

Examples of PUT requests to accept, edit, or deny suggestions:

Sample PUT Accept

{
  "status": "A"
}

Sample Put Edit

{
  "status": "E",
  "content": "Thanks for your great review! Please visit us again soon."
}

Sample Put Deny

{
	"status": "D"
}

Example of returned data for accepts, edits, and denies:

Sample Return Accept

{
  "message": "Response successfully created."
}

Sample Return Edit

{
  "message": "Suggestion Edited and Posted successfully"
}

Sample Return Deny

{
  "message": "Suggestion denied successfully."
}