Company and Brand Consistency Standards
Overview
This endpoint analyzes the data we have gathered for your businesses and compiles it into a useful JSON for your use. On a by business basis, we analyze what the average rating is, how many positive/negative reviews you have and what your response rate to such reviews is, as well as your overall review quantity. Beyond just the reviews aspect, we also look at your profiles across your data sources and determined if the names and addresses match, if they've been claimed, and even if they have been created.
Request a Report
To change the report standards settings for a business you can make a post request where the parameters have the field name of the "problem" values with the new standard met criteria as an integer (e.g. review_count_greater_than_or_equal_to=20). Similarly, essential sources can be set via the post request as a comma separated list of integers. (essential_sources=1,2,7,18).
https://ad1.replypro.io/api/public/accounts/<account_id>/companies/<company_id>/businesses/<business_id>/reports?type=standards
https://ad1.replypro.io/api/public/accounts/<account_id>/companies/<company_id>/businesses/<business_id>/reports?positive_review_response_rate_greater_than=40&review_count_greater_than_or_equal_to=8&essential_sources=1,8,12,18,20,22,23
https://ad1.replypro.io/api/public/accounts/<account_id>/companies/<company_id>/businesses/<business_id>/reports?positive_review_response_rate_greater_than=true&review_count_greater_than_or_equal_to=true&essential_sources=true
GET currently only supports business level reports.
POST for this endpoint is currently supported for business and for company. Settings for a business are separate from a company and will supersede the settings for the company when set. By default all businesses are set to use the company settings unless changed.
DELETE for will remove the custom settings from the business/company. If you delete all company standards and/or essential sources they will revert to their default settings. If only a subset of problems are deleted then that subset of problems will no longer appear in reports for that business/company. Default settings cannot be deleted so a post request must be made at least once before any problems can be removed from the report.
{
"next": null,
"previous": null,
"results": {
"positive_review_count": 0,
"profile_count": 1,
"end_date": "01/25/2018",
"location_count": 1,
"start_date": "10/27/2017",
"average_rating": "3.0",
"dates_audited": "10/27/2017 - 01/25/2018",
"negative_review_count": 2,
"reviews": "https://ad1.replypro.io/api/public/accounts/1/companies/1/businesses/1/reviews?start_date=2017-10-27&end_date=2018-01-25",
"company_standards": {
1: [
{
"value": 0.0,
"data_count": 0,
"problem": "positive_review_response_rate_greater_than",
"problem_display": "Did your location respond to at least 25% of" +
"their positive reviews?",
"description": "data_count contains the number of responses to" +
"positive rated reviews. Value contains the result" +
"of the calculation 'positive_review_count' /" + " 'data_count'.",
"standard_met": false
},
{
"value": 50.0,
"data_count": 1,
"problem": "negative_review_response_rate_greater_than",
"problem_display": "Did your location respond to at least 80% of " +
"their negative reviews?",
"description": "data_count contains the number of responses to " +
"negative rated reviews. Value contains the result " +
"of the calculation 'negative_review_count' /" +
" 'data_count'.",
"standard_met": false
},
{
"value": 2.0,
"data_count": null,
"problem": "review_count_greater_than_or_equal_to",
"problem_display": "Did your location receive at least 5 new" +
"reviews?",
"description": "The 'value' field contains the sum of " +
"'positive_review_count' and 'negative_review_count'." +
" The 'data_count' field is null.",
"standard_met": false
},
{
"value": 3.0,
"data_count": 6.0,
"problem": "average_rating_greater_than_or_equal_to",
"problem_display": "Did your location average a 4 star rating" +
" or above?",
"description": "The 'value' field contains the result of the " +
"calculation: 'data_count' / ('positive_review_count'" +
" + 'negative_review_count'), The 'data_count' field" +
" contains a total sum of all the ratings for the "
"reviews in the audited date range.",
"standard_met": false
}
]
},
"brand_consistency_standards": {
"results": {
1: {
"profile_field_values": {
"address": [
"123 W Street"
],
"business_hours": {
"value": {
"monday": [["0700-1800"]],
"tuesday": [["0700-1800"]],
"wednesday": [["0700-1800"]],
"thursday": [["0700-1800"]],
"friday": [["0700-1800"]],
"saturday": [["0900-1700"]],
"sunday": [["1000-1400"], ["1000-1500"]]
},
"data_count": 2,
"problem_display": "Are your business hours consistent across" +
" all profiles?",
"description": "The 'value' field contains the dictionary of " +
"the set of hours for each day across profiles. " +
"Each day has a list of lists of time ranges. " +
"Some days will have multiple time ranges as " +
"some businesses close mid day and reopen. The " +
"list of lists for each day should contain only " +
"one list of time ranges if its profiles are " +
"consistent across all data sources. The " +
"'data_count' field contains a total count of " +
"all profiles used for comparison",
"standard_met": false
},
"name": [
"Report Test Profile"
],
"claimed": false,
"phone": [
"2081234567"
],
"created": false,
"missing_sources": [
2,
7
],
"unclaimed_sources": [
1
]
}
}
}
}
}
}
Business Summary
The business summary is a collection of basic information about the location the report is for.
| Field Name | Type | Description |
|---|---|---|
| average_rating | float | Shows the average rating of the business as a floating point value, max 2 decimal places. |
| dates_audited | string | A string representing the date range for the report. Returned in the format MM/DD/YYYY - MM/DD/YYYY |
| end_date | string | Last date of the audit period. Returned in the format MM/DD/YYYY. |
| location_count | int | Number of locations the report covers. Will always be 1. |
| negative_review_count | int | Number of reviews that have a rating less than 4.0. |
| positive_review_count | int | Number of reviews that have a rating of 4.0 or greater. |
| profile_count | int | Number of profiles connected to the report business. |
| reviews | hyperlink | This is a URL to the reviews resource, designed to return the reviews used in the generation of this report. |
| start_date | string | First date of the audit period. Returned in the format MM/DD/YYYY. |
Company Standards
The company_standards section of the report contains a single key, business_id. Contained in this key is a list of results for each standard we analyze.
| Field Name | Value | Description |
|---|---|---|
| <business_id> | array | Array of JSON detailing the results for each standard. |
| data_count | float | This field contains additional information necessary to calculate the data contained in value. |
| description | string | This field describes what process we used to calculate the data in value, using only fields provided in the report JSON. |
| problem | string | The name of the method that generates this data. This value is used to update the value used as company standard. |
| problem_display | string | Question detailing what standard is being analyzed, e.g "Did your location respond to at least 80% of their negative reviews?" |
| standard_met | boolean | Denotes whether or not the standard was met. |
| value | float | Result of our calculation for the standard, e.g # of Reviews, Average Rating, Response Rate, etc. |
Brand Consistency Standards
The brand_consistency_standards key inside the return JSON contains information about benchmarks relating to review data for the business. Each section of data is stored in a verbose key noting what the data relates to.
| Field Name | Value | Description |
|---|---|---|
| results | JSON containing a single key: <business_id> | This field contains a nested JSON of the results for the analysis |
| <business_id> | JSON containing the profile_field_values key | This key will be an empty array if there are no profiles for the business. |
| profile_field_values | JSON containing the keys: address, business_hours, claimed, created, name, phone | |
| address | array | List of addresses, that should have a length of 1. |
| business_hours | Company Standards Report Format Time ranges for each day are the business hours collected from the data source as a list of nine character strings for each day; e.g. "0200-2000", which would be 2 a.m. to 8 p.m. | The 'value' field contains the dictionary of the set of hours for each day across profiles. Each day has a list of lists of time ranges. Some days will have multiple time ranges as some businesses close mid day and reopen. The list of lists for each day should contain only one list of time ranges if its profiles are consistent across all data sources. The 'data_count' field contains a total count of all profiles used for comparison. |
| claimed | boolean | Denotes whether the profile has been officially claimed on essential_sources. Default essential sources are: Yelp, Google, and Facebook. |
| created | boolean | Denotes whether the business has a profile on essential_sources. Default essential sources are: Yelp, Google, and Facebook. |
| missing_sources | array | This contains the ids of the data sources (out of 1, 2, 7) that we do not have for you. |
| name | array | List of names, that should have a length of 1. |
| phone | array | List of phone numbers, that should have a length of 1. |
| unclaimed_sources | array | This contains the ids of the data sources that you have not claimed yet. |
Address, Name, or Phone have a length greater than 1?
If the list returned in
address,name, orphonehas more than one element, this means that there are discrepancies across your profiles for that particular field. To find out which sources have which data, you can make a request to the Profiles resource, using the individual strings given as filter values.For reference on available filter options for a given resource, see Filters.
Custom Date Ranges
This endpoint defaults to returning a report looking over the previous 90 days of data. If you want to customize that date range, you can. Example requests for reports covering 30 days and a custome date range are shown below.
https://ad1.replypro.io/api/public/accounts/<account_id>/companies/<company_id>/businesses/<business_id>/reports?type=standards&days=30
https://ad1.replypro.io/api/public/accounts/<account_id>/companies/<company_id>/businesses/<business_id>/reports?type=standards&start_date=2018-01-22&end_date=2018-01-27
Updated almost 6 years ago