Responding to Reviews

Overview

Reply Pro allows users to respond to all reviews from one platform. Unless noted, all responses are public - which means they will be publicly seen and attached to a review.

Example of a Yelp review with a public business response.

Public Vs. Private Responses

It's important to remember, if a business' profiles have been connected, all responses made will be posted publicly online.

Very few sites allow PRIVATE responses - which are sent only to the reviewer and are not seen by the public. Private responses are currently not allowed using our API, but will be available soon.

Setup

In order for our system to publicly post responses to online reviews, each business will need to connect their various online profiles with Reply Pro. To set this all up, contact us and we will walk you through the process.

Use

Responding to reviews is super simple: make a request to the appropriate resource's responses endpoint with a payload containing the content of the response.

Resource

https://ad1.replypro.io/api/public/accounts/<account_id>/companies/<company_id>/businesses/<business_id>/reviews/<review_id>/responses

An example of a POST request for a new response can be seen below.

Sample POST

{
  "content": "Thanks for the great review!"
}

Upon a successful request, you will receive back a 200 Response containing the following message:

Sample Return

{
  "message": "Response created successfully."
}

If you receive an error message, please reference our Error Glossary.

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NOTE

Posting a response as an empty string is not allowed.