Suggested Flags

Overview

Reply Pro sends suggested flags for inappropriate reviews. Users can take two actions:

• Accept: Reply Pro will flag the review.
• Deny: No action will be taken.

📘

Can Still Respond

Currently, Reply Pro does not send a suggested response and a suggested flag for the same review. Nevertheless, a user can still write their own response at anytime.

Setup

Suggested flagging requires each business to be connected to their appropriate sources and subscribed to the suggestions service. If these two requirements are not met, there will be no suggestion to GET.

Using GET

Resource

https://ad1.replypro.io/api/public/accounts/<account_id>/companies/<company_id>/businesses/<business_id>/suggested_actions

Sample GET

https://ad1.replypro.io/api/public/accounts/<account_id>/companies/<company_id>/businesses/<business_id>/suggested_actions?action_type=F

Example of returned data:

Sample Return

{
  "results": [
    {
      "review": 12356,
      "id": 102,
      "action_type": "F",
      "original_content": ""
    },
    {
      "review": 12579,
      "id": 103,
      "action_type": "F",
      "original_content": ""
    }
  ] 
}

Using PUT

Sample PUT - Accept

{
  "status": "A"
}

Sample PUT - Deny

{
  "status": "D"
}

Example of returned data for accepts, edits, and denies:

Sample Return - Accept

{
  "message": "Review was successfully flagged."
}

Sample Return - Deny

{
  "message": "Suggestion denied successfully."
}